xbeje Responsible Gaming

1. Our Commitment to Safe Play

xbeje was built with one fundamental belief: gambling should be entertainment, not a source of financial stress or personal harm. For players across Bangladesh — from Dhaka and Chittagong to Sylhet and Khulna — xbeje is designed to provide a premium gaming experience that is genuinely enjoyable and sustainably managed.

Our responsible gaming programme is not a regulatory checkbox. It is an active, ongoing commitment embedded into the design of the platform. Every account on xbeje has access to the full suite of protective tools described on this page — no special request is required to access them, and no fee is charged for their use. We monitor account activity for patterns that may indicate distress, and our team is trained to respond with care and discretion.

xbeje actively promotes the idea that a healthy relationship with gambling means: setting a budget before you play and sticking to it, treating losses as the cost of entertainment rather than money to be chased, playing for enjoyment rather than as a source of income, and taking regular breaks from the platform. If you share these values, xbeje is the right platform for you. If you are finding it difficult to maintain these habits, the tools and support resources below are here to help.

2. Age Restriction & Verification

xbeje is strictly an 18+ platform. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any game or betting market on xbeje. This is a non-negotiable requirement and applies to every player in Bangladesh regardless of their location, device, or payment method used.

Age Verification Process

At registration, all players must confirm that they are 18 years of age or older by accepting our Terms and Conditions. Before processing any withdrawal request, xbeje requires completion of our Know Your Customer (KYC) identity verification process, which includes submission of a valid government-issued photo ID such as a Bangladesh National Identity Card (NID) or passport. Date of birth is cross-checked against the submitted document. Accounts where age cannot be confirmed will be restricted until verification is successfully completed.

Underage Registration Attempts

If xbeje identifies or reasonably suspects that an account holder is under the age of 18, the account will be immediately suspended. Any funds deposited by an underage player will be returned via the original payment method (bKash, Nagad, Rocket, or card) after an investigation is completed. xbeje reserves the right to withhold any winnings accrued during a period in which the account holder was underage.

If you believe a person under 18 has accessed xbeje using your account or device, contact us immediately at [email protected] so we can take protective action.

4. Self-Exclusion Tools

Self-exclusion is the most comprehensive protective measure available to xbeje players. When you activate a self-exclusion, your account is immediately locked, all marketing communications are suspended, and you are prevented from logging in for the duration of the chosen exclusion period. Ongoing bets at the time of exclusion will be settled normally and any remaining balance will be returned to your registered payment method.

Available Self-Exclusion Periods

How to Activate Self-Exclusion

You can activate self-exclusion through any of the following methods:

• Account Settings: Log in to xbeje, navigate to the Responsible Gaming section of your account settings, and select your preferred exclusion period. The exclusion takes effect immediately.
• Email Request: Send an email to [email protected] with the subject line "Self-Exclusion Request", stating your registered username, registered mobile number, and desired exclusion period. Our team will process your request within 24 hours.
• Live Support Chat: Contact our support team via the in-platform chat during your session. Agents are trained to process self-exclusion requests immediately.

5. Deposit & Loss Limits

Setting a deposit limit is one of the most effective ways to stay in control of your gambling spending. xbeje allows every player to define how much money they are willing to deposit into their account over a given time period. Deposit limits apply across all payment methods including bKash, Nagad, Rocket, Upay, and card payments — they cannot be bypassed by switching payment channels.

Deposit Limit Types

• Daily Deposit Limit: The maximum amount in ৳ that can be deposited within any single 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum amount in ৳ that can be deposited across any rolling 7-day period.
• Monthly Deposit Limit: The maximum amount in ৳ that can be deposited across any rolling 30-day period.

How Limit Changes Work

You can set or reduce a deposit limit at any time through your account settings — reductions take effect immediately. This instant reduction policy means that if you decide mid-session that you need to cut back, the new lower limit is applied right away with no delay. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period before taking effect, giving you time to reflect on the decision before the higher limit becomes active.

Loss Limits

In addition to deposit limits, xbeje supports loss limit settings that cap the net amount you can lose within a defined period. Loss limits are calculated on settled bets and completed game rounds — pending or in-play bets are excluded from the calculation until they are settled. Loss limits follow the same increase/decrease rules as deposit limits: decreases are instant, increases require a 24-hour wait.

6. Time-Out & Cool-Off Features

A time-out is a short-term break from the xbeje platform designed for players who want to pause their gaming without committing to a full self-exclusion. It is ideal if you feel you have been spending more time on the platform than you intended, or if you simply want to step back and reassess your gaming habits during a busy period — for example, during exam season, Ramadan, or around major cricket tournaments like the BPL or T20 World Cup when betting activity naturally intensifies.

Available Time-Out Periods

• 24-Hour Time-Out: A one-day break. Your account is locked until the period expires.
• 72-Hour Time-Out: A three-day break. Useful if you feel you have been gaming too frequently over a short period.
• 1-Week Time-Out: A full seven-day break. Recommended if you have had a significant loss session and want time to recover mentally and financially.
• 2-Week Time-Out: A two-week break, suitable for players who want a more extended pause without the formality of a self-exclusion.
• 6-Week Time-Out: The longest time-out option available. If you require a break longer than six weeks, we recommend activating a formal self-exclusion instead.

Reality Check Reminders

For players who do not want to take a full break, reality check reminders are an alternative tool. When enabled, a pop-up notification appears on screen at your chosen interval (every 30, 60, or 90 minutes), displaying the total duration of your current session and your net profit or loss during that session. The reminder prompts you to decide whether to continue playing or to log out. Reality check reminders are available for all game types including slots, live casino, cricket betting, and crash games.

Activating a Time-Out

Time-out and reality check settings are accessible from the Responsible Gaming section of your xbeje account settings. You can also request a time-out by contacting our support team at [email protected]. Time-outs take effect immediately upon activation. During an active time-out period, you will not receive any promotional emails or bonus notifications from xbeje.

7. Support & Help Resources

You do not need to face gambling-related difficulties alone. xbeje's support team is available around the clock to assist players who are concerned about their gambling behaviour. All communications regarding responsible gaming are handled with complete confidentiality — your enquiry will not be shared with other team members beyond those directly responsible for processing your request.

Contacting xbeje Support

To speak with our responsible gaming team, use any of the following channels:

• Email: [email protected] — include "Responsible Gaming" in the subject line for priority routing
• In-Platform Chat: Available to logged-in users from any page on the xbeje platform

Our team can help you activate deposit limits, time-outs, or self-exclusion; review your account activity to identify patterns; or simply provide a non-judgmental conversation if you are unsure whether your gambling has become a problem.

8. Protecting Minors

xbeje takes the protection of minors extremely seriously. Our age verification procedures are designed to make it as difficult as possible for anyone under 18 to access the platform. However, we also recognise that parents, guardians, and household members play an important role in preventing minors from accessing online gambling content.

Recommendations for Parents and Guardians

• Never share your xbeje login credentials with anyone, including children or younger family members
• Use password-protected or biometric device lock screens on all devices that have the xbeje website saved in the browser history or bookmarks
• Install parental control software on shared computers, tablets, and mobile phones to block gambling-related websites by category
• Log out of your xbeje account fully after each session — do not rely on browser auto-fill to keep credentials private
• Talk openly with younger family members about the risks of gambling and why xbeje is strictly for adults aged 18 and above

Reporting Suspected Underage Access

If you believe that a minor has accessed or is currently accessing xbeje — whether through your account or by creating their own — please report it immediately to [email protected]. Include as much information as you can. xbeje will investigate the report promptly, suspend the account under review during the investigation, and take appropriate action including permanent account closure where underage access is confirmed.

xbeje will never knowingly allow a person under the age of 18 to gamble on the platform. Any operator or affiliate found to be facilitating underage access to xbeje will have their agreement with xbeje terminated immediately.